House of Commons Library

Insurance: frequently asked questions

Published Wednesday, December 18, 2019

Answers to the most common enquiries about insurance services

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This briefing paper brings together answers to some of the most common questions we receive about the insurance industry and the services it provides. We specifically intend it to help Members of Parliament and their staff answer enquiries.

The main topics include:

  • how insurance is overseen in the UK
  • leading agencies with an interest in insurance, including regulators, watchdogs and industry bodies
  • how to complain about insurance services
  • how to find the right policy
  • developments in ensuring fairness and protecting vulnerable customers
  • insurance and subsidence
  • arrangements for household flood insurance
  • how Brexit might affect insurance arrangements overall.




Commons Briefing papers CBP-8742

Author: Steven Browning

Topics: Competition, Consumers, Financial institutions, Financial services

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