This briefing paper provides information on passenger rights, compensation and how to make a complaint across four forms of transport: rail, bus and coach, air and sea (ferries and cruise ships).Jump to full report >>
There has long been a ‘patchwork’ approach across transport modes towards passenger rights and compensation. The UK has long-established domestic rules which have gradually been supplanted by European ones in all four fields. However, the UK has ‘opted out’ of or applied exemptions from a number of EU requirements on different modes. It is as yet unclear what the impact of Brexit will be on these arrangements.
The biggest change in recent years has probably been for ferry and cruise ship passengers who now have a right to compensation and a formal complaints process where previously none existed.
That said, the two areas of greatest interest tend to be aviation and rail:
Full details of the European rules on rights and compensation can be found on the Europa website.
The rights of those with a disability and persons with reduced mobility (PRMs) as regards access to transport are covered in a separate briefing paper (SN601).
Information on other transport issues can be found on the Transport pages of the Parliament website.
Commons Briefing papers SN03163
Author: Louise Butcher